You will need to call sirius and ask for a replacement unit. They will mail you a replacement for free and you just need to send back the one you have with in a Antenna jack is busted, or you have no signal (also due to a bad antenna jack).Without a signal, it will just stay at that screen, since it's trying to download the update.You may see the My Ford Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs.Turn off the vehicle again and open the door (this completely powers down the vehicle). Within a new minutes the system should be functioning normally again.I'll be bringing along a batch of CDs next time, I guess. Pick their brain till you get someone sympathetic & knowledgeable.I had similar problems, but with XM, before it merged with sirius. I thought all was lost, but one guy told me what to do & there's been zero problems since. Here's the car for a warranty repair, let me know when it's fixed. My radios display their serial number on first power up until activated and it can also be accessed through the menu system.Since the My Ford Touch introduction in 2011, some Ford owners have experienced problems.This workshop offers a way to reboot and reset the system.
On the right side of the screen, touch the Delete tab. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Completely power down your phone for at least a minute. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).Here’s what you can do to set things back to normal…The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices.The Sync system will display a 6-digit PIN number when it begins “searching” for your phone.When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices.Hi, a 6ya Technician can help you resolve that issue over the phone in a minute or two.Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. Displays channel 0 until antenna is pluged in then updating.I have discovered there are a number of people with issues with their Ford My Ford Touch system.The My Ford Touch was offered in some of the 20 Edge, Explorer and some Focuses.By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus.The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle.